Voice over internet protocol, or VoIP, has provided an affordable, convenient method for companies to communicate with customers. In this technological era, communication is the key to every business and it should not be underestimated. By leveraging business VoIP systems, companies have the ability to connect with people around the world and give them the opportunity to speak to their business associates at a price that is affordable. There are many options available to businesses when it comes to VoIP technology. In order to find the right system for your company, it is essential that you understand the needs of your business and what features are vital to your VoIP program. The following tips will help you choose the right technology for your organization.
One of the first things you need to determine is whether or not you require voice over IP telephony. Most large organizations already have a PSTN system in place, which allows them to make and receive phone calls over the same IP network. These IP telephony services are often provided through their cable or telephone companies, or by third-party equipment providers. However, there are companies that offer IP telephony on a residential level, so if your company is able to handle video and voice call traffic then you might be able to save money by utilizing your current systems instead of making a switch to VoIP.
Some of the options that are available to businesses to utilize VoIP technology include using a regular telephone network, Internet, or digital phones. A traditional telephony provider will offer packages based on your exact requirements. You can select from basic service plans that allow just a single phone call, to more elaborate packages that provide voice mail, voicemail, caller ID, call forwarding, caller ID block, call waiting, conferencing, and the ability to integrate VoIP with your office network. Some of the services that are offered through traditional telecommunications companies include call waiting, inbound and outbound calls, three way calling, three-way conference, and so forth. You can also opt for a basic plan that allows voice messaging, or you could get one that offers text messaging, picture and video messaging, and the ability to use VoIP through the workplace.
The transition to an IP telephony system can be accomplished by adding new phone lines or expand an existing phone line. The cost of having an IP Telephony system installed in a business depends on a variety of factors. First, the longer the distance between the source of the phone lines and the location of the call centers, the more it is going to cost to provide this service. Secondly, if the phone lines are not tied into the IP network, then the actual cost will depend on the actual bandwidth that is being used, and lastly, if multiple phone lines are being used then it will cost more to link them into the IP network.
Another option that has become quite popular with employees is the usage of VoIP voice signals attached to an Ethernet network or physical switch. This is a good option for companies that may have VoIP phones but do not have an IT department or staff that is knowledgeable about the ins and outs of IP networks, packet-switching, and IP telephony. These types of systems work through the Ethernet networking instead of a traditional telephone network. VoIP packets are transmitted through the Ethernet network instead of over a telephone line, which means that voice signals are always clear and transmitters do not experience dropouts. Companies that are trying to save money will usually choose this route, because Ethernet based packet-switching is much less expensive than traditional telephony.
An even cheaper solution to IP telephony is to use a VSI (Voice Interface Server).
A VSI will allow your employees to use any standard analog voice interface, and will forward their voice signals over an IP telephone network. An example of a VSI would be a VSI that had been built into a router, or a computer that was left connected to a router. Because these IP telephony devices are usually considered “attached” or “indoor” devices, they will usually work as long as there is an internet connection.
Some companies prefer to purchase their own IP phone system rather than having an IP phone system installed. However, purchasing an IP phone system can be more expensive than just installing one. Companies that opt for an IP phone system will often have to buy their own Ethernet network, and will have to pay for the cost of bandwidth. If an IP phone system is purchased for an office that already has a broadband Internet connection, there will be additional costs associated with connecting the phone lines to the office network. Many business owners are also concerned that they will not have enough bandwidth to support a VoIP phone system, especially if the business is located in a remote location that does not have high-speed Internet access.
As more businesses look to reduce their overhead expenses, they are beginning to look at VoIP technology as an alternative to traditional phone lines. While some businesses still hold traditional phone lines, others have moved entirely to VoIP.
VoIP is also becoming a popular choice with those who run small businesses.
- Some of these businesses must use traditional phone lines, but with VoIP, all calls made within the office can be made to the phone without using the office network.
- Businesses may also save money by using VoIP instead of traditional phone lines, since many VoIP providers provide call center services for free.
- VoIP phone systems also have the added benefit of providing employees with a way to connect to the Internet from their work computer, eliminating the need for them to use a laptop or other portable device.